Refund policy

Thank you for your purchase. Please review our policy carefully before placing your order.

Exchanges
We only offer exchanges under the following circumstances:

  • The item received is damaged, or

  • The item does not match the original description

To request an exchange, customers must notify us within 10 days of receiving the item. Proof of damage or discrepancy (such as photos) may be required.

Returns
We do not accept returns under any circumstances.

Cancellations
All sales are final. Once an order has been placed, it cannot be canceled or modified.

Final Sale Items
The following items are strictly final sale and are not eligible for return, exchange, or cancellation:

  • Sterling Silver Jewelry

  • 10K Gold Jewelry

  • 14K Gold Jewelry

If you have any questions regarding your order, please contact us at info@rosariosymas.com